Terms of Sale

TERMS OF SERVICE

1. Company Identification

This website is owned and operated by:

VEGA BIJOUX UNIPESSOAL LDA
VAT: 510 773 630
E-mail: info@vegaforstars.com

By accessing this website, browsing it, or placing an order, the user declares that they have read, understood, and accepted these Terms of Service.

2. Purpose

These Terms of Service regulate the use of the Vega For Stars website, as well as the conditions applicable to the purchase and sale of products marketed through the online store.

Placing any order implies full acceptance of these terms.

3. Capacity to Contract

Making purchases through the website is intended for persons with legal capacity to enter into contracts.

By placing an order, the customer declares that they:

  • Are at least 18 years of age or have authorization from their legal guardians;
  • Possess the legal capacity to contract;
  • Provide true, complete, and up-to-date information.

4. Customer Registration and Guest Checkout

The customer may make purchases by creating an account or by using the Guest Checkout option.

The customer agrees to keep their information updated and correct.

VEGA BIJOUX UNIPESSOAL LDA cannot be held liable for delays, delivery failures, or other issues resulting from incorrect information provided by the customer.

5. Purchase Process

To place an order, the customer must:

  1. Select the desired products;
  2. Add the products to the shopping cart;
  3. Enter billing and delivery details;
  4. Choose the shipping method;
  5. Select the payment method;
  6. Confirm the order.

Before confirming the order, the customer can verify and correct all information entered.

After completing the purchase, an automatic confirmation email will be sent.

Receipt of this email does not necessarily mean final acceptance of the order, and the company reserves the right to cancel orders in exceptional situations.

6. Product Availability

All orders are subject to stock availability.

If an ordered product is not available, the customer will be informed as soon as possible and the respective refund of amounts paid will be issued.

The company reserves the right to cancel orders in case of:

  • Computer error;
  • Pricing error;
  • Stock error;
  • Suspicion of fraud;
  • Any other exceptional situation that prevents the correct execution of the sale.

7. Prices

All prices shown on the website are in Euros (€) and include VAT at the current legal rate.

Shipping costs, when applicable, will be displayed before the purchase is completed.

The company reserves the right to change prices without prior notice, which does not affect orders already confirmed.

8. Promotional Codes and Campaigns

Promotional codes provided by the company can only be used under the specific conditions of each campaign.

Unless otherwise indicated:

  • They cannot be combined with other promotions;
  • They cannot be combined with other discounts.

Improper use of promotional codes may lead to the cancellation of the order.

9. Payment Methods

Payments can be made using the methods provided on the website at the time of purchase.

Transactions are processed through secure and certified platforms.

The company does not store full data related to bank cards used by customers.

10. Shipping and Delivery

Orders are usually prepared and dispatched within a maximum of 2 business days after payment confirmation.

Estimated average delivery times

Destination

Timeframe

Mainland Portugal and Azores

5 to 7 business days

Spain

7 to 12 business days

European Union

7 to 12 business days

Rest of the World

8 to 14 business days

The stated timeframes are merely indicative and may be subject to change due to factors outside the company's control.

During promotional periods, Black Friday, Christmas, sales, or stock shortages, occasional delays may occur.

After dispatch, the customer will receive an email with shipping details and, whenever available, the respective tracking code.

Deliveries are not made to P.O. boxes.

11. Customs Duties

Orders shipped to countries outside the European Union may be subject to:

  • Customs duties;
  • Import taxes;
  • Other charges applied by local authorities.

All these charges are the sole responsibility of the recipient.

12. Right of Free Resolution

Under the terms of Portuguese legislation applicable to distance contracts, the consumer has the right to free resolution within 14 consecutive days of receiving the order.

To exercise this right, the customer must communicate their decision via email:

info@vegaforstars.com

indicating:

  • Order number;
  • Items you wish to return.

After this communication, the products must be returned within a maximum of 14 days.

13. Conditions for Acceptance of Returns

For a return to be accepted, the items must:

13.1 - Be in perfect condition.

13.2 - Show no signs of use, wear, or damage.

13.3 - Be returned, whenever possible, in the original packaging.

13.4 - Include all accessories, tags, and items sent with the order.

The company reserves the right to refuse returns that do not meet these conditions.

14. Products Excluded from the Right of Return

Returns are not accepted for:

  • Personalized items;
  • Engraved items;
  • Products manufactured according to customer specifications;
  • Products altered at the customer's request;
  • Products whose use prevents their resale under normal conditions.

For reasons of hygiene and health protection, there may also be legal limitations on the return of certain items after use.

15. Return Costs

Except in the case of a defect, shipping error, or otherwise agreed:

  • The direct costs of the return are the responsibility of the customer;
  • Sending via registered mail or with tracking is recommended.

The company cannot be held liable for losses or misplacements that occur during return transport.

16. Refunds

Upon receipt and verification of the returned items:

  • The refund will be processed within a maximum of 14 days;
  • It will be issued using the same payment method used for the purchase, unless otherwise agreed.

The company may withhold the refund until the returned goods are received or proof of shipment is provided.

17. Damaged, Defective or Incorrectly Shipped Items

If the customer receives an item that is defective, damaged during transit, or different from the one ordered, they should contact:

info@vegaforstars.com

preferably within a maximum of 48 hours of receipt.

Whenever the occurrence is confirmed, the company will proceed with:

  • Replacement;
  • Repair;
  • An appropriate price reduction;
  • Refund.

In cases of shipping error, manufacturing defect, or lack of conformity, the costs of return and re-shipment will be borne by the company.

18. Legal Warranty

All products sold benefit from the legal warranty provided under Portuguese law.

In the event of a manufacturing defect or lack of conformity, the customer may exercise their legally provided rights, namely:

  • Repair;
  • Replacement;
  • Price reduction;
  • Contract resolution.

19. Products with Natural Stones

Jewelry made with natural stones may show slight variations in:

  • Color tone;
  • Veining;
  • Inclusions;
  • Texture;
  • Luster;
  • Shape;
  • Size.

These characteristics result from the nature of the materials used and do not constitute a defect.

Each piece is unique.

20. Personalized Products

Personalized products are produced according to the instructions provided by the customer.

The customer is responsible for the accuracy of names, dates, measurements, and other elements provided.

Once production has started, personalized products cannot be canceled, changed, or returned, unless there is an error attributable to the company or a manufacturing defect.

21. Intellectual Property

All content on the website, including text, images, photographs, logos, videos, graphic design, and product descriptions, is the property of the company or used with the permission of the respective owners.

Its reproduction, distribution, or use without prior written authorization is prohibited.

22. Data Protection

The processing of users' personal data is carried out in accordance with the Privacy Policy available on the website and in compliance with the General Data Protection Regulation (GDPR).

23. Complaints Book

Consumers may file complaints via the Electronic Complaints Book available at:

https://www.livroreclamacoes.pt

A complaint filed electronically has the same legal validity as one filed in physical format.

24. Consumer Dispute Resolution

In the event of a dispute, the consumer may resort to a legally authorized Alternative Consumer Dispute Resolution Entity.

More information:

https://www.consumidor.gov.pt

25. Force Majeure

The company cannot be held liable for delays or failures resulting from circumstances beyond its reasonable control, including:

  • Strikes;
  • Natural disasters;
  • Fires;
  • Floods;
  • Pandemics;
  • Armed conflicts;
  • Transport failures;
  • Telecommunications failures;
  • Government restrictions.

26. Applicable Law

These Terms of Service are governed by Portuguese law.

Any dispute arising from the use of the website or the purchase of products shall be regulated by the laws of the Portuguese Republic.

27. Changes to the Terms of Service

VEGA BIJOUX UNIPESSOAL LDA reserves the right to change these Terms of Service at any time.

Changes will come into effect upon their publication on the website.

It is recommended to check this page periodically.

Last update: June 2026.